Your agent, your voice
- You pick Claire and the speaking voice — or clone yours
- Callers hear your shop, not a generic receptionist
- Knowledge base, pronunciation, and heavy-duty truck shop intake in your language
Built around your shop — not bolted on
The fleet call is already a skeleton service order on the bay board.
Claire books the unit, the tech sees it on their phone, and the shop runs from intake to invoice.
14-daytrialIndependent 4–15 bay diesel shops are the beachhead — not OEM dealer DMS replacementsAvg ticket: $1,800–$4,500 average in-bay diesel RO
Anatomy of a Lost Job
7:15 PM - Urgent Call
High-intent lead calls for an emergency job.
7:16 PM – Hits Voicemail
"Please leave a message or press 1 for..."
7:18 PM - Lead Hangs Up
Searches Google, hires a competitor who answers.
Bottom Line
-$2,800
Estimated Opportunity Lost
The Old Way:
Losing Jobs to Voicemail.
After a remote multi-week shop-software rollout, teams quietly return to the whiteboard while the annual subscription keeps billing. DispatchNode productizes days on-site so status, time, and notes are captured in the moment — dual-process is failure, not adoption.
Dense DMS screens burn advisors on everyday tasks: parts on an RO, quotes, basic billing. A living bay board with tech assignment, parts holds, auth waits, and margin visibility replaces the 1990s form maze for independent 4–15 bay shops.
Techs will not abandon paper for a system slower than a notepad. Expo tech phone paths (clock, voice notes, photos, parts request) have to win greasy-handed — or the OS dies.
Quote, book, collect, and dispatch — on one call
Quotes from your catalog
Live unit, VIN, and complaint — not a script that says someone will call you back.
Books it on the bay board
Confirmed job, not a voicemail. Claire holds the slot, then writes it onto the board.
Collects, then dispatches
Stripe before hang-up. The tech sees the job, the map, and the notes on their phone.
Anatomy of a booked job
7:15 PM - Urgent Call
High-intent lead calls for an emergency job.
7:15 PM - Instant Answer
Claire answers instantly and qualifies the lead.
7:17 PM - Job Booked
Deposit secured via SMS. Crew dispatched.
Bottom Line
+$2,800
Revenue Captured While You Slept
Configured to your trade
Call → quote → book → deposit → dispatch
Not a receptionist bolted onto someone else's software. One agent, your rules — on the phone and the widget — and the job lands on the tech's phone.
01
Call
Twilio number or the website widget
02
Answer
Claire · 29+ languages · first ring
03
Quote
Live unit, VIN, and complaint
04
Book
Confirmed on the bay board
05
Deposit
Stripe before hang-up
06
Dispatch
Map + tech's phone
Your heavy-duty truck shop operation — not just the phone
Intake, catalog, and dispatch in your terms. The same person on the call and the widget. Unlimited techs and office.
Dispatch & calendar
- Live map, travel buffers, recurring routes
- Time clock with GPS; availability on the call
- Holds a slot, then books it onto the bay board
CRM, quotes & jobs
- Intake and unit, VIN, and complaint the way your shop already talks
- Estimates the customer approves by text
- Jobs created from the call transcript
Get paid
- Invoices + Stripe links, including mid-call deposits
- A/R dunning, job costing, 1099 contractor payouts
- QuickBooks Online & Xero on Starter+
In the field
- Native iOS & Android — no per-tech fee
- photos, signatures, and checklists
- Before/after PDFs and on-my-way ETAs
The customer
- No-login portal from an SMS link
- Pay, approve quotes, reschedule, see ETA
- Reminders, review asks, agreement renewals
Contracts & cadence
- Service agreements with e-sign review
- Recurring jobs generated on a cadence
- 60 / 30 / 7-day renewal reminders
Shop, parts & fleet
- Pricebook, inventory, vendors, serialized assets
- Bay, counter, or warehouse when you need them
- Vehicles, equipment, optional telematics
Office, team & growth
- 11 roles, audit log, website & campaigns
- Google + Outlook calendars; Gusto time sync
- REST + MCP API on Starter — your catalog, your terms
Live today Stripe · Twilio · QuickBooks Online · Xero · Gusto · Google Calendar · Outlook · Slack · CallRail · Lob · Mapbox / Google Maps · REST + MCP
Free tools for diesel shops
VIN decode, parts markup, and missed-call downtime math — no account. Lead magnets competitors use to sell bolt-ons; we give them away and own the call with Claire.
VIN decoder
NHTSA Class 1–8 fingerprint before the tech rolls.
Parts markup
Margin vs markup matrix with CSV export.
Missed-call calculator
After-hours answer-rate leak → annual dollars.
More at dispatchnode.com/tools
Heavy-Duty Truck Shop markets
Local pages for the metros this trade actually serves. The phone product is the AI receptionist. Packaging comparisons start with the Jobber alternative and the ServiceTitan alternative. What AI dispatch software does explains the workflow, and tiers are on pricing.
New York Heavy-Duty Truck Shop · Los Angeles Heavy-Duty Truck Shop · Chicago Heavy-Duty Truck Shop · Houston Heavy-Duty Truck Shop · Phoenix Heavy-Duty Truck Shop · Philadelphia Heavy-Duty Truck Shop · San Antonio Heavy-Duty Truck Shop · San Diego Heavy-Duty Truck Shop · Dallas Heavy-Duty Truck Shop · Austin Heavy-Duty Truck Shop · Jacksonville Heavy-Duty Truck Shop · San Jose Heavy-Duty Truck Shop · Fort Worth Heavy-Duty Truck Shop · Columbus Heavy-Duty Truck Shop · Charlotte Heavy-Duty Truck Shop · Indianapolis Heavy-Duty Truck Shop · San Francisco Heavy-Duty Truck Shop · Seattle Heavy-Duty Truck Shop · Denver Heavy-Duty Truck Shop · Nashville Heavy-Duty Truck Shop · Oklahoma City Heavy-Duty Truck Shop · El Paso Heavy-Duty Truck Shop · Washington Heavy-Duty Truck Shop · Las Vegas Heavy-Duty Truck Shop
More metros at /locations · local heavy-duty truck shop pages for each city.
Meet Claire
Your AI Voice Agent for Heavy-Duty Truck Shop
Answers HD shop and fleet lines, books skeleton service orders, and keeps the bay board and tech phone in sync from phone to invoice.
Heavy-Duty Truck Shop — why missed calls hurt
Market reality
An independent 8-bay diesel shop lives and dies on throughput: trucks in bays, techs turning wrenches, parts on the RO, authorizations cleared, invoices out. Legacy DMS interfaces and remote-only shop platforms create click fatigue and dual-process (paper now, tablet later). The shops that win combine a phone that never misses after-hours work with a bay OS techs prefer to paper.
How Claire wins the job
Monday 7:10 AM — three trucks already waiting and the whiteboard is a mess of grease pencil. Claire booked two after-hours no-starts overnight with unit numbers and auth contacts on the SOs. The service writer opens the bay board: Bay 2 waiting on parts, Bay 4 waiting on customer auth, Bay 1 clocked on injectors with live margin visible. A tech on the Expo app clocks to the labor line, snaps a photo of the EGR cooler, and requests a core — the counter sees it instantly. By lunch the authorized estimate is on the portal and the invoice path is one continuous document — not a re-key into a dated DMS.
Why businesses switch from the alternatives
vs Fullbay
Per-seat + remote rollout patterns; weak phone AI and deposits on the call
Full comparison
vs Karmak
Enterprise DMS gravity — click fatigue and overkill GL for independents
Full comparison
vs ShopView
Respect the WO speed — crush on Claire, deposits, on-site pilots, living margin
Full comparison
vs WrenchPilot
Right philosophy — DispatchNode adds Claire + full bay/counter OS + on-site DNA
Full comparison
vs Shopmonkey
Auto-shop center of gravity vs eight-bay diesel WIP
Full comparison
vs Tekmetric
Light-duty multi-shop platform — not independent HD bay OS
Full comparison
vs Easy Truck Shop
Niche surface — incomplete door-to-invoice OS for 8 bays
Full comparison
vs Torque360
Emerging HD ideas — not a complete Independent Shop OS
Full comparison
Frequently Asked Questions
Is this for mobile road service or a brick-and-mortar bay shop?
Heavy-Duty Truck Shop is the bay OS path: living board, counter, parts queues, tech phone, unit history. Mobile Diesel Road Service covers ASAP roadside ETAs. Many independents run both under Vertical Mode.
Ready to run heavy-duty truck shop from first ring to the tech's phone?
No contracts. Cancel anytime.
See AI dispatch handle a live call — free 30-min demo