Your agent, your voice
- You pick Zola and the speaking voice — or clone yours
- Callers hear your shop, not a generic receptionist
- Knowledge base, pronunciation, and glass & glazing intake in your language
Built around your shop — not bolted on
By the time they hang up, the shattered storefront board-ups is quoted, booked, and on the tech's phone.
Not an AI receptionist bolted onto someone else's software. DispatchNode prices from your glass & glazing catalog and rules, books the job on the board, collects Stripe, and the tech sees it on their phone.
14-daytrialCustom glass remakes from mismeasurement cost the industry $180M annuallyAvg ticket: $850 average service call
Anatomy of a Lost Job
7:15 PM - Urgent Call
Storefront window shattered by a break-in — needs emergency board-up and replacement.
11:30 PM — No Answer
"Please leave a message or press 1 for..."
7:18 PM - Lead Hangs Up
Searches Google, hires a competitor who answers.
Bottom Line
-$800
Estimated Opportunity Lost
The Old Way:
Losing Jobs to Voicemail.
A property manager calls about a shattered storefront at 9 PM. The front desk is closed, so the call rolls to voicemail. The AI agent answers on the first ring, collects a $250 board-up deposit via payment link, and dispatches the on-call glazier with a 45-minute ETA.
A shower enclosure order goes to fabrication with dimensions off by 1/16 of an inch. Ten days later, the $1,200 tempered panel arrives and does not fit. The AI agent forces callers to confirm exact height, width, and bracket placement before the intake form reaches the fabricator.
A generic answering service writes down "glass door for office" and misses the ADA-compliant sidelight specification. The AI agent runs a logic tree that extracts frame material, safety glazing code requirements, and ADA threshold dimensions directly from the caller.
Quote, book, collect, and dispatch — on one call
Quotes from your catalog
Live catalog and rules — not a script that says someone will call you back.
Books it on the board
Confirmed job, not a voicemail. Zola holds the slot, then writes it onto the board.
Collects, then dispatches
Stripe before hang-up. The tech sees the job, the map, and the notes on their phone.
Anatomy of a booked job
7:15 PM - Urgent Call
Storefront window shattered by a break-in — needs emergency board-up and replacement.
7:15 PM - Instant Answer
Zola answers instantly and qualifies the lead.
7:17 PM - Job Booked
Emergency board-up dispatched. Glass dimensions confirmed via SMS. Replacement ordered.
Bottom Line
+$800
Revenue Captured While You Slept
Configured to your trade
Call → quote → book → deposit → dispatch
Not a receptionist bolted onto someone else's software. One agent, your rules — on the phone and the widget — and the job lands on the tech's phone.
01
Call
Twilio number or the website widget
02
Answer
Zola · 29+ languages · first ring
03
Quote
Live catalog and rules
04
Book
Confirmed on the board
05
Deposit
Stripe before hang-up
06
Dispatch
Map + tech's phone
Your glass & glazing operation — not just the phone
Intake, catalog, and dispatch in your terms. The same person on the call and the widget. Unlimited techs and office.
Dispatch & calendar
- Live map, travel buffers, recurring routes
- Time clock with GPS; availability on the call
- Holds a slot, then books it onto the board
CRM, quotes & jobs
- Intake and catalog and rules the way your shop already talks
- Estimates the customer approves by text
- Jobs created from the call transcript
Get paid
- Invoices + Stripe links, including mid-call deposits
- A/R dunning, job costing, 1099 contractor payouts
- QuickBooks Online & Xero on Starter+
In the field
- Native iOS & Android — no per-tech fee
- photos, signatures, and checklists
- Before/after PDFs and on-my-way ETAs
The customer
- No-login portal from an SMS link
- Pay, approve quotes, reschedule, see ETA
- Reminders, review asks, agreement renewals
Contracts & cadence
- Service agreements with e-sign review
- Recurring jobs generated on a cadence
- 60 / 30 / 7-day renewal reminders
Shop, parts & fleet
- Pricebook, inventory, vendors, serialized assets
- Bay, counter, or warehouse when you need them
- Vehicles, equipment, optional telematics
Office, team & growth
- 11 roles, audit log, website & campaigns
- Google + Outlook calendars; Gusto time sync
- REST + MCP API on Starter — your catalog, your terms
Live today Stripe · Twilio · QuickBooks Online · Xero · Gusto · Google Calendar · Outlook · Slack · CallRail · Lob · Mapbox / Google Maps · REST + MCP
Glass & Glazing markets
Local pages for the metros this trade actually serves. The phone product is the AI receptionist. Packaging comparisons start with the Jobber alternative and the ServiceTitan alternative. What AI dispatch software does explains the workflow, and tiers are on pricing.
New York Glass & Glazing · Los Angeles Glass & Glazing · Chicago Glass & Glazing · Houston Glass & Glazing · Phoenix Glass & Glazing · Philadelphia Glass & Glazing · San Antonio Glass & Glazing · San Diego Glass & Glazing · Dallas Glass & Glazing · Austin Glass & Glazing · Jacksonville Glass & Glazing · San Jose Glass & Glazing · Fort Worth Glass & Glazing · Columbus Glass & Glazing · Charlotte Glass & Glazing · Indianapolis Glass & Glazing · San Francisco Glass & Glazing · Seattle Glass & Glazing · Denver Glass & Glazing · Nashville Glass & Glazing · Oklahoma City Glass & Glazing · El Paso Glass & Glazing · Washington Glass & Glazing · Las Vegas Glass & Glazing
More metros at /locations · local glass & glazing pages for each city.
Meet Zola
Your AI Voice Agent for Glass & Glazing
Answers the phone, asks for their street address, texts them a deposit link, and drops the confirmed job into your schedule.
Glass & Glazing — why missed calls hurt
Market reality
A storefront shatters at 9:15 PM on a Friday, and the property manager dials six glaziers before finding one who answers. The first company to pick up locks in a $2,800 emergency board-up and replacement, while the other five lose the job to voicemail.
How Zola wins the job
A shattered storefront triggers a call at 9 PM. The AI agent answers on the first ring, matches the incoming phone number against the CRM database, and pulls up the property profile showing a previous 1/4-inch Low-E glass installation. It dispatches the night crew with a 45-minute ETA and texts a secure payment link to collect the $250 board-up fee before the tech arrives. By 8 AM, the scheduling engine automatically generates a custom replacement glass order with the exact specifications from the CRM record and injects a final install appointment into the next available crew slot, capturing $2,800 that would have gone to voicemail.
Frequently Asked Questions
How does the AI agent capture complex glass specifications like tempered vs. laminated and Low-E coatings?
The AI agent runs a branching logic tree that asks pane count, glass type, and coating requirements in sequence. It cross-references the caller's building jurisdiction against a local code database to flag mandatory safety glazing before generating the work order.
Ready to run glass & glazing from first ring to the tech's phone?
No contracts. Cancel anytime.
See AI dispatch handle a live call — free 30-min demo